FAQ
Q: Why do business with J&H Umbrella Co., LTD?
A: 1. Strict Quality Assurance System
We've used one of the strictest QA systems in the umbrella industry to assure the high quality products and high level of customer satisfaction, from sample development, order follow-up to final shipment . Our experienced QA will stay at the factory to guarantee the manufacturing products matching to customer's requirements. Our advanced instruments are extensively utilized to scientifically test the important elements of quality such as color fastness, seam slippage. We also offer protection to our customers by the defective products replacement program we provided. With this program, we will replace all defective products to ensure that we meet all our customer's requirements. 
 
2. The Most Competitive Pricing:  
We supply our customers the high quality umbrella products with most competitive prices among China umbrella manufacturers and umbrella suppliers. Frankly speaking our competitive price is the key reason for our success. We usually offer the lowest prices for the same high quality products.

3. On-time Delivery
We understand that on-time delivery is very critical to our customers. We have established a special order monitoring and delivery control system to assure every order can be shipper out on/before the delivery date. Our order monitoring and control system, combined with our production capacity, will allow us to complete the urgent orders within a short delivery.
 
4. Comprehensive Customer Service
Our merchandiser will provide in-person customer service to our customers until they are completely satisfied with the received the shipment. 

5. Professional Team and Elite Management
We are very proud of saying that the people at J&H Umbrella Co., Ltd are our most valuable resource. J&H Umbrella employees represent a group of highly experienced profession in the umbrella industry.

Q: What is your production capacity per month? 
A: Now we can manufacture more than 200,000 piece umbrellas per month. 

Q: What is your strength? 
A: Under the guaranteed quality and competitive price, we have good reputation and creditability in EU, UK, USA and South American market. 

Q: What are your payment terms? 
Normally the following 3 payment term are acceptable.
1) For small order, we will request cash or T/T payment for full amount in advance.
2) Order value less than US$50,000, 50% deposit by T/T, balance payment TT before shipment. 
3) Order value more than US$ 50,000, the payment term can be negotiated. 

Q: What are your holidays?
A: We have 2 major holidays. 
1) Chinese New Year, the dates are different each year and usually are in late January or February for 10-15days.
2) National Holiday, from 1st to 7th of October.

Ordering Samples
Q: How much for a standard sample?
A: Sample cost plus US$80 for handling cost and freight charge. You may also provide us with your freight collect account number with one of the major world-wide express companies (eg.: DHL, UPS, Fedex, TNT, etc.). All expenses are payable prior to a sample being sent. Long-term customers may not be charged except for the freight charge.

Q: How much for a 100% correct sample without placing the order?
A: Sample cost plus US$100 for handling cost and freight charge. Please note that normally 100% correct samples are not possible due to MOQ for the fabrics and trims in your customised color.

Q: How much for a correct sample if I have placed an order?
A: There is no sample charge if you have placed the order already, just signing back the Proforma Invoice and arranging the deposit except for the freight charge.